Virtual Assets Payment In Procedures
After logging in to apx.hk, click on the top right corner [Balances];
Select the virtual assets you would like to payment in and click on [Deposit], the page will display the [Deposit Address] of the virtual assets. You can then transfer the corresponding virtual assets. Virtual assets payments are processed automatically without delay and the speed of the transfer is dependent on the speed of the blockchain and the amount of confirmations. Please note that any transfers can range from a few minutes to a few hours.
If you have any further questions, please contact support@apx,hk with the following information:
- Date of the transfer
- Amount of the transfer (e.g 1.523 BTC or 2.0 ETH)
- To and From virtual asset addresses
- Virtual asset transaction hash/ID
IMPORTANT: Please make sure to provide the virtual asset transaction hash/ID as this is the most integral part of solving any transfer-related issue. Additionally, providing the link of your transaction details from a blockchain explorer will help expedite this process.