Fiat Money Payment In Procedures
Please login in and enter [Balance], then click [Fiat Deposit] in the Fiat Money Account,
please complete the fiat money deposit process according to the [deposit guidance] on
the website there.
Please note that the company currently only accepts funds deposited by customers with bank accounts of the same name, including online bank transfer or cheque. In order to comply with the regulations and policies to prevent money laundering, the company do not accept any cash deposits, third-party transfers or payment in via joint bank account . All funds received from third parties will be returned. Thank you for your understanding!
If client's deposit of fiat money has not yet reflected in the account, there are probably the following reasons:
- The company only accepted USD and HKD, other types of currencies may not be accepted;
- Please check whether the payee bank name, bank account number, payee name, payee address, payee bank address and other information are correct;
- Please arrange the deposit of funds according to the company's Hong Kong office hours. If the funds deposit after 15:00, that will be processed until the next working day;
- Please pay attention to the weekend or public holiday, the banks may need to process the funds until the next business day ;
- The customer's transfer from overseas banks to our account, the banks may take longer to process, and usually take around 3-5 business days.
Please kindly use your registered email to send us email at email@example.com with the following details.
1. Email title: The deposit has not updated yet
2. Account number (Email or mobile phone number):
3. Currency types:
4. Deposit amount:
Should you have any enquiry, please do not hesitate to contact me at (852) 3528-0178 or email to: firstname.lastname@example.org
Thank you for choosing our services!