Virtual Assets Payment Out Procedures
To transfer your virtual assets from your wallet, please follow the below instructions:
- Make sure there is a sufficient balance under Primary account;
- Select the virtual assets you would like to transfer out and click on [Withdraw], enter the external wallet address in [Withdraw Address];
- Enter the amount for transfer in [Withdraw Amount] and [Trade Password];
- Make sure the information is correct, and then click the [Confirm] button;
- Enter your One Time Password from 2 Factor Authentication;
- All virtual asset payment out requests will be processed automatically on the APX platform.
If status is NOT "Processed" after a certain period of time, please contact firstname.lastname@example.org
With enough confirmations, the payment should have successfully transferred out from our platform to the recipient. Once the transfer has been completed, any further inquiries will need to be directed to the recipient or the associated wallet's platform.
If the wallet address is correct, you can check the transaction progress through the following link:
BTC : http://blockchain.info/
ETH : https://etherscan.io/