Customer Feedback Management Policy

Customer Feedback Management Policy

HKSTOX Limited aims to provide professional and high quality of digital assets trading platform services to customers. We highly treasure customers' opinion to formulate customer feedback management policy and set up a dedicated team to handle customer feedback. We also collect and analyze customers' feedback so as to improve various operation procedures and service quality.

HKSTOX Limited 's customer feedback management policy is listed as below:

1. We provide free customer enquiry and complaint handling service to all customers;
2. We provide customers a convenient way to feedback product and service suggestion;
3. We provide the best resolution method with care, honest and professional attitude for customers timely;
4. We provide satisfactory feedback follow-up experience during the customer feedback handling process;
5. We record customer feedback handling process and information by using comprehensive system, analyze the customer feedback record to improve various operation procedures and service quality.

Customer Feedback Channels

Customer Service Hotline
HKSTOX Limited establish customer service hotline (852) 3528-0178 so that customer can dial for enquiries and provide opinion about our products and service.

Feedback by Letter

Customers can feedback by letter and mail to " HKSTOX Limited ", address: " 15/F, 239 Hennessy Road, Wan Chai, Hong Kong ".

Fax Enquiry

Customer can fax written feedback to (852) 3528-0371.

Enquiry through Email
We have a public email for customer feedback and the email address is support@apx.hk